Tryp Coimbra Hotel

The Tryp Coimbra is concerned with the continuous improvement of services provided, focusing on Information and training of its employees as a way to be more competitive and efficient producer and supplier of services and solutions.

Our mission is to offer products and services quality hotel, with its commitment to customer satisfaction within the framework of a sustainable and profitable growth. These facts are summarized as follows:

Providing customers with the best balance quality / price;

Providing a personalized service and kindness;

Further the criteria of hard work, simplicity, professional ethics, cost control and not ostentatious;

Spirit continued to overcome;

Establish the necessary controls and adequate supervision;

To enhance the sense of responsibility;

Delegate tasks;

Ensuring that all relevant legislation, regulations and requirements for the exercise of our activities and services are known and respected. We seek thus ensure the safety and comfort of our customers, fulfilling the legal requirements and regulations relating to tourism;

Set objectives and goals of quality and environment, measuring our performance, and regularly evaluating our procedures, operations and services, to ensure compliance with this Policy;

Continuing to improve operations and processes of our business by providing its customers services that meet their expectations and providing a range of services that match in terms of responsiveness and effectiveness in preventing and resolving problems;

Ensure that this policy is documented, implemented and communicated to all employees;

Ensure that employees have appropriate training with emphasis on individual responsibility and understand and adhere to established practices and procedures;

Improve the internal organization and provide you with the means necessary, adapting it to the defined objectives;

Recognizing the importance of the surrounding environment, we began a process of continuous improvement of our practices in order to improve our environmental performance.

Accordingly, in order to minimize environmental impacts, we are committed to reduce emissions of waste and to ensure the correct routing of these, as well as control and monitor the consumption of resources;

Having this policy available to the public;

Creating the conditions for the involvement and participation of employees of the Hotel Tryp - Coimbra in the development of the Quality Management System and Environment and its continuous improvement. We are committed to raising awareness of our employees, suppliers and customers on environmental issues related to our business.